Privacy Policy

1. Introduction

leli rentals Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using leli rentals, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly:

• Account Information: Name, email, phone number, date of birth, password
• Profile Information: Bio, profile picture, location preferences
• Verification Documents: ID cards, driver's licenses, business permits
• Payment Information: Payment methods, billing address (processed by Paystack)
• Listing Information: Item descriptions, photos, pricing, availability
• Communications: Messages, reviews, support tickets

2.2 Automatically Collected Information

When you use our Platform, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages viewed, features used, time spent, search queries
• Location Data: Approximate location based on IP address
• Cookies: See our Cookie Policy for details

2.3 Third-Party Information

We may receive information from:

• Social media platforms (if you connect your account)
• Payment processors (transaction confirmations)
• Analytics providers (Google Analytics)
• Verification services (identity verification)

3. How We Use Your Information

We use your information to:

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Other Users

When you create a listing or book a rental, certain information (name, profile picture, reviews) is shared with the other party to facilitate the transaction.

4.2 Service Providers

We share information with trusted third parties who help us operate:

• Payment Processing: Paystack (payment transactions)
• Cloud Storage: Supabase (database), ImageKit (image hosting)
• Analytics: Google Analytics (usage analytics)
• Email Services: Resend (transactional emails)
• Customer Support: Support chat providers

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and updates
• Access controls and authentication
• Secure payment processing (PCI-DSS compliant)

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your account information at any time through your profile settings.

6.2 Data Deletion

You can request deletion of your account and personal data by contacting us. Some information may be retained for legal or legitimate business purposes.

6.3 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or updating your preferences in account settings.

6.4 Cookies

You can control cookies through your browser settings. See our Cookie Policy for more details.

6.5 Data Portability

You can request a copy of your personal data in a machine-readable format.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

8. Children's Privacy

Our Platform is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Platform and updating the "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: